Case Study

Healthcare Company

A large, national Healthcare company is the nation’s largest physician practice management company, with more than 40 years of industry experience and nearly 16,000 clinicians providing patient care in more than 4,600 hospitals and other healthcare facilities nationwide. Over the last two years, they have experienced exponential growth, mergers and acquisitions.

With these changes, leaders are left on their own to deal with this major change to the management hierarchy, policies, organizational structure and declining employee morale.

A male doctor is standing back to us in front of a big data screen
Top View Business Meeting Around Circular Table

Identifying The Problem

Healthcare Company hired BridgesXL to equip managers and directors with the skill sets necessary to improve company culture. This included trainings on how to have better communication, handle tough conversations and situations, solve problems creatively, and inspire and encourage their colleagues.

The Process

The program included four sessions over a 12-month period, followed by one-on-one coaching after each session. The training exposed participants to a multiplicity of learning situations, including group and individual exercises, simulations, assessments and live-skill practices.

The program included two cohorts of four sessions over a 12-month period led by three master facilitators, followed by one-on-one coaching after each session. The training exposed participants to a multiplicity of learning situations, including group and individual exercises, simulations, assessments and live-skill practices. The sessions were followed up by four webinars, 32 homework assignments, a DISC Personality Assessment, pre and post assessments and a weekly tip pushed out via our mobile application.

Surveys of participants show that:

81% of participants improved in identifying and avoiding common behaviors that derail crucial conversations.

82% of participants improved in recognizing and questioning their own assumptions about others’ motives.

82% of participants improved in communicating goals and expectations clearly to subordinates and peers.

51% of participants recognized that self-care and self-investment are necessary for becoming and growing as a leader.

50% of participants improved their ability to understand people with differing personalities.

100% of participants would recommend this program to other professionals.